Curriculum Vitae
Hereunder you can find more granular details about my work experience, education, skills, certifications, and languages:
💼 Work Experience
L2 Managed Services Engineer & Technical Knowledge Manager — NTT DATA
Madrid (Remote) • 2023 – Present
- Provide Level 2 technical support for Microsoft Teams, M365 and Azure environment, along with Cloud Voice infrastructure.
- Troubleshoot complex issues related to Teams meetings, calling, integrations, network and cloud infrastructure, escalating to L3 or vendors when needed.
- Monitor system health and performance, proactively identifying and addressing potential issues.
- Collaborate with IT teams and vendors to implement changes or troubleshoot complex issues in Teams and Cloud Voice.
- Manage knowledge base lifecycle: writing, reviewing and maintaining documentation, knowledge articles and troubleshooting guides.
IT Service Desk Specialist — Accenture Spain
Seville (Remote) • 2021 – 2023
- Provided IT support in German, English, and Spanish via phone, email, and web.
- Resolved incidents and service requests using ITSM tools following ITIL processes.
- Skilled in Azure, Active Directory, Exchange, Intune, MFA, Microsoft 365, Networking, PowerShell, SaaS, PaaS, IaaS, SAP, SCCM, Windows 10/11, Security & Compliance.
German Teacher & Erasmus+ KA2 Project Contributor — Idiomas Carlos V
Seville (On Site) • 2021
- Taught German for the Childcare Educator Program of the Lower Saxony Ministry of Labor.
- Contributed to Erasmus+ KA2 project management.
Foreign Language Teacher — Studiamo Insieme
Rome (Hybrid) • 2019 - 2021
- Online classes and tutoring in German, Italian, English, and Spanish.
- Specialized in learners with Special Educational Needs.
Front Desk Assistant, Erasmus+ Office — University of Rome “Tor Vergata”
Rome (On Site) • 2016
- Supported international students (incoming and outgoing).
- Managed applications and liaised with partner universities.
Audio Engineer & Musician — Freelance
Rome (On Site) • 2010 – 2018
- Organized and technically managed musical events.
- Performed artistic and multi-instrumental shows at entertainment events.
🎓 Education
Master’s Degree in Italian Literature, Modern Philology & Linguistics — University of Rome “Tor Vergata”
Rome & Mainz • 2018 – 2022
- Final grade: 110/110 Summa Cum Laude.
- 1-year Erasmus+ KA1 Exchange Program, University JGU Mainz (Germany).
Master’s Degree in Teacher Training (MAES) — University Pablo de Olavide
Seville • 2020 – 2021
- Internship at IES San Isidoro, Seville.
Bachelor’s Degree in Languages in the Information Society — University of Rome “Tor Vergata”
Rome & Heidelberg • 2014 – 2018
- Final grade: 110/110.
- 1-year Erasmus+ KA1 Exchange Program, University of Heidelberg (Germany).
- Student representative (academic year: 2016/2017, 2017/2018).
- Programming languages and foreign languages: HTML, CSS, JavaScript, SQL, German, English, Spanish.
International Course of German Language and Culture — University of Heidelberg
Heidelberg • 2018
🏅 Certifications
ℹ️ Note: The links below point to the official verification pages of the corresponding certifications.
Microsoft Certifications
- MS-721 – Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (2024)
- AI-102 – Microsoft Certified: Azure AI Engineer Associate (2024)
- AZ-104 – Microsoft Certified: Azure Administrator Associate (2023)
- MS-700 – Microsoft 365 Certified: Teams Administrator Associate (2023)
- MS-900 – Microsoft 365 Certified: Fundamentals (2023)
- DP-900 – Microsoft Certified: Azure Data Fundamentals (2023)
- AI-900 – Microsoft Certified: Azure AI Fundamentals (2022)
- AZ-900 – Microsoft Certified: Azure Fundamentals (2022)
- PL-900 – Microsoft Certified: Power Platform Fundamentals (2022)
- SC-900 – Microsoft Certified: Security, Compliance & Identity Fundamentals (2022)
Google Professional Certificates
- Cybersecurity Specialization (2024)
- Automation with Python (2021)
- Data Analytics (2021)
- Project Management (2021)
- IT Support (2021)
Voice & Network Certifications
Language Certifications
- EOI Español para Extranjeros C2 — Escuela Oficial de Idiomas, Gobierno de Canarias (2025)
- EOI English C2 — Escuela Oficial de Idiomas, Gobierno de Canarias (2025)
- EOI English C1 — Escuela Oficial de Idiomas, Gobierno de Canarias (2024)
- Goethe-Zertifikat C1 (German) — Goethe Institut (2020)
- DELE C1 (Spanish) — Instituto Cervantes (2018)
🌍 Languages
ℹ️ Note: The levels below are aligned with the descriptors of the Common European Framework of Reference for Languages (CEFR).
Italian
Native
English
C2
Spanish
C2
German
C1
🛠 Skills
ℹ️ Note: The levels below are self-assessed and are subject to change over time depending on my learning journey and professional experience.
Technical Skills
☁️ Cloud & Infrastructure
Azure Infrastructure
Fluent
Cloud (IaaS, PaaS, SaaS)
Advanced
Cloud Voice
Advanced
Entra ID (Azure AD)
Fluent
Google Environment
Advanced
Intune
Intermediate
Microsoft 365 Environment
Fluent
Networking
Advanced
SCCM
Intermediate
Telephony
Advanced
🤖 AI & Automation
AI
Advanced
ChatGPT
Fluent
Copilot
Fluent
Power Platform
Intermediate
PowerShell
Intermediate
Python
Intermediate
Vibe Coding
Advanced
📊 Data & Analytics
Power BI
Intermediate
SQL
Intermediate
📡 Communication & Collaboration
Exchange
Advanced
Teams
Fluent
Session Initiation Protocol (SIP)
Advanced
Voice over IP (VoIP)
Advanced
🔐 Security & Identity
Identity and Access Management (IAM)
Advanced
MFA
Advanced
🛠️ IT Operations & Support
ITSM
Advanced
Service Desk
Fluent
ServiceNow
Advanced
Troubleshooting
Fluent
💻 Development & Tools
GitHub
Intermediate
HTML & CSS
Intermediate
SAP
Basic
Visual Studio Code
Basic
Wireshark
Intermediate
Soft Skills
Adaptable
Detail-oriented
Client-first mentality
Fast-paced learner
Multitasker
Organized
Proactive
Problem solver
Team player